Hiring brilliant talent for any job can be a challenge. Retaining good staff can be even more difficult during Brexit for UK’s hospitality industry, as a high proportion of workers come from EU and overseas.
During the recent annual UK Hospitality ‘Shaping the Future’ event, many restaurant & hotel industry leaders expressed their concerns over potential staff shortage.
In 2017, the BHA published a Labour Migration Report, predicting a shortage of 60,000 hospitality workers per year. In regions such as London, up to 75% of workers come from EU, in some hospitality roles.
In response to these statistics, we have come up with some top tips for balancing workforce retention with workplace wellbeing.
Recognise & reward
As a restaurant owner or manager, having a reliable system to track employee performance can be very practical. According to research by the IRF, higher levels of motivation translate into 53% reduction in workforce turnover.
You can use data from your EPOS such as attendance metrics and sales figures to set targets and reward those who have surpassed your expectations. Incentives can be offered to staff to provide motivation for performing their role, however these needn’t be expensive or complicated. Small gestures such as gift cards, free lunches or an extra day off will show your appreciation.
Keep on top of employee records such as personal details, training dates and visas, even for just one location. Most good EPOS systems will have an HR module, so you can use this functionality to save valuable time and manage everything from one system.
Keep communication open and support whenever possible. The Home Office has recently published a toolkit for employers to support the EU Settlement Scheme. You can view all these valuable resources here.
According to findings in the YouGov survey, skills shortage was one of the main concerns raised among the respondents (15%) as a result of Brexit.
Investing into professional training and leadership opportunities for employees will motivate them to stay with their employer, as they will naturally want to progress in their careers. Technology platforms such as Flow Hospitality will integrate with EPOS and allow you to deliver training programmes.
Provide opportunities for communication to help understand and tackle issues early on before they escalate. The annual 30 Best Places to Work in Hospitality awards have released staff survey results that illustrate the importance of company culture in fostering a happy workplace.
After all, businesses that put their people first will be rewarded with passionate and commited staff to drive their success. Investing in the right technology tools to support you with the above challenges is also crucial.
If you’re a hospitality business and you’re looking for an all-in-one EPOS system, contact the 3S POS team to arrange a demo.