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Hospitality cultivating happiness in the workplace

Posted By Kate Nicholls, 21 February 2019

Happiness in the workplace is self-evidently one of the key factors to improving job satisfaction and productivity. A happy workforce tends to be a productive one and it is a good idea for employers to foster a contented and harmonious working environment for their staff.

Happily, the hospitality sector excels when it comes to keeping staff happy.  Earlier this year, a report published by Engaging Works, a company dedicated to improving levels of happiness in the workplace, showed high levels of contentedness in our sector. Among the hospitality workers surveyed, two thirds felt happy in their jobs.

This is a vindication of everything we constantly say: that we believe the sector to be one of the most rewarding and exciting places to work. Our members, and hospitality businesses in general, are fun and interesting work spaces, providing challenging but rewarding work.

Many jobs within our sector demand high levels of staff motivation and training. It’s this work from your ‘unsung heroes’, the kitchen porters, and housekeepers, that can be integral to businesses – hotels can’t function without clean rooms and restaurants can’t serve meals without clean plates. With proper training and the right equipment, and products, it is possible to get sparkling results in less time with less elbow grease, which can lead to higher job satisfaction.

Furthermore, a tidy workspace can help foster a tidy, productive and happy mind. Perhaps inspired by Feng Shui, the ancient Chinese art of geomancy, young chefs are taught from week one to ensure their benches and kitchen counter-tops are clean and orderly. The resulting lack of clutter not only prevents the build-up of germs, it ensures chefs are unburdened by the distraction of rubbish and free to focus on their culinary art. It’s an approach to cleanliness, and indeed happiness, that employers should bear in mind. 

When I go out to visit our members’ venues, I always meet happy and motivated staff, encouraged by their positive working environments and empowered to continually push themselves. This is obviously useful for businesses as team members work harmoniously in a mutually beneficial atmosphere that supports and encourages them while at the same time, boosting the bottom line.

To provide practical examples of how to implement change to create a positive work environment, we’ve partnered with P&G Professional to deliver an educational webinar ‘More than Money: Ways to motivate, retain and attract staff in turbulent times’. Don’t miss out on the opportunity to learn from and ask questions to the panel of industry experts. Click here to register to the webinar.

To learn more click here.


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