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News & Press: General

New report outlines challenges and opportunities for FSM sector

15 November 2018   (0 Comments)
Posted by: Chris Banks
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Nutrition, healthy eating and sustainability are the driving forces in an increasingly diverse food service management sector, according to a new report.

UKHospitality, in partnership with Bidfood, has launched the latest edition of its food service management report, outlining key challenges and opportunities for the FSM sector.

The report states that over 90% of FSM clients see health and nutrition as an important or critically important issue. It also showed that over 90% of businesses surveyed had a workforce that was over 50% female.

The data also shows that FSM employers are concerned about their ability to hire workers and product availability following the UK’s withdrawal from the EU.

UKHospitality Chief Executive Kate Nicholls said: “The food service management sector is a crucial element of the UK’s hospitality industry. The sector is buzzing with dynamic and talented leaders and we are very pleased to represent them.

“This report underlines the importance and vibrancy of the sector as well as the opportunities and challenges it faces.

“FSM businesses, like their high street cousins, innovate and provide much-needed investment around the UK. They are no less important than our pub, bar and hotel sectors, and UKHospitality will be using this report to ensure they are supported by Government.”

Sarah Whiddett Head of Insight and Customer Experience at Bidfood commented “We are very much heartened this year to read of a foodservice industry which is in a strong and resilient state of health.  The report highlights that there are key trends working in our favour and opportunities for us all work closer together to secure growth and further development for our sector.”


Notes to editors

  • Food Service Management Report:
  • Interim Allergen Guide:
  • Acrylamide Guide:
  • UKHospitality is the new trade body representing the UK’s hospitality sector, established following a merger approved in February 2018 between the Association of Licensed Multiple Retailers (ALMR) and the British Hospitality Association (BHA)
  • UKHospitality is the authoritative voice for over 700 companies, operating around 65,000 venues in a sector that employs 3.2 million people
  • The body speaks on behalf of a wide range of leisure and ‘out-of-home’ businesses, from FTSE 100 enterprises to niche groups and independent single-site operators
  • For the first time, the sector has a single voice bringing together businesses from all aspects of hospitality; coffee shops, hotels, serviced apartments, pubs, restaurants, leisure parks, nightclubs, contract caterers, entertainment, stadia and visitor attractions
  • Engaging with government, the media and the public, UKHospitality works to develop a robust case on how to unlock the industry’s full potential as the biggest engine for growth in the economy and ensure that the industry’s needs are effectively represented
  • The sector creates £130bn in economic activity and generates £38bn of tax for the Exchequer, funding vital services
  • Hospitality represents 10% of UK employment, 6% of businesses and 5% of GDP

·         Hospitality is the 3rd largest private sector employer in the UK; double the size of financial services and bigger than automotive, pharmaceuticals and aerospace combined

·         Member benefits include free advice and expert guidance on regulation, finance and health and safety as well as savings on services from carefully selected business partners.

Business Partners