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CEO updates

CEO Update

Post-election support from UKH

The possible outcomes are numerous, with a potentially labyrinthine route to the next Government being formed. Rest assured that UKHospitality will be issuing guidance and keeping you abreast of developments. Look out for:

  • A summary of the key figures and stats from the constituency election counts
  • Kate Nicholls’ interpretation of the result and its bearing on our asks of Government
  • News and comment on key Government appointments, or the construction of a coalition Government
  • Analysis of how results and appointments might influence the fortunes of hospitality
  • Updates and analysis of any structural changes in Government and Whitehall
  • Opposition developments: what next for the leaders of the losing parties?

UKH political engagement toolkit

UKH has produced a robust armoury of materials to enable members to engage with incoming MPs, to promote our sector and the policy changes needed to help our businesses grow. The election template letters, press releases, support posters and hustings questions that UKH created and posted on the toolkit page for the election will be updated for use in the coming Parliamentary term. Many of the resources created are relevant for contacting and recruiting support from your newly elected MP, such as:

  • Menu for Change: UKH’s vision for a better policy environment for our sector; a manifesto for our new Government, to unleash the potential of hospitality
  • Constituency Map: For details of jobs and GVA, and the importance of the hospitality industry in all British constituencies, please click here
  • Analysis of the party manifestos and how they align with our Menu for Change
  • The UKH  social media graphics toolkit
  • The UKHospitality infographic outlines hospitality's value and contribution to the UK
  • Our pledge cards outline our key asks of Government and highlight our value in an easy to keep business card size
  • Our tips for organising a visit from your MP

Election activities, media and social media highlights

  • Blogs, including on party manifestosPPC engagementthe leaders’ debates and unleashing hospitality’s potential
  • Kate Nicholls on The One Show on accessibility (at 26 mins)
  • FT, Daily Mail, Herald, The National and extensive trade coverage on issues including business rates and tourism tax (see below)
  • UKH’s Menu for Change document handed to Chancellor Javid and Transport Secretary
  • Photo opportunity with Chancellor Sajid Javid & UKH Menu for Change
  • Photo opportunity with Transport Secretary Grant Shapps & UKH Menu for Change
  • Numerous Parliamentary candidate visits to hospitality venues including in London, Glasgow, Birmingham, Nottingham, Kent, Hatfield, Cambridge, Lake District, Croydon and many more.
  • Targeted outreach with more than 180 PPCs
  • Coverage in more than 200 press articles, including on non-election developments and issues such as business rates and tourist tax proposals in Scotland.

In the 18 months since the merger, UKHospitality has worked tirelessly to engage with the Government to make the voice of hospitality heard at every level. I am delighted to report that our efforts are bearing significant fruit, with many of our policy asks being adopted in the party manifestos published over the last few days.*

With just over two weeks to go before the General Election, it is clear that hospitality is being heard loud and clear. All the main parties propose fundamental changes to business rates and while we have not been alone in calling for such measures it is notable that hospitality venues are the only ones singled out in manifesto proposals.

In contrast, UKH has been a lone voice in calling for changes to National insurance Contributions – an issue not even on the agenda last election - so commitments in the Conservatives’ pledges speaks highly of the power behind our lobbying.

We have achieved unanimous cross-party support for upskilling of our workforce, commitments to improving the apprenticeship levy, and the introduction of funds for training programmes.

Across many other policy areas, it is notable that so many measures are specifically designed with stated tourism benefits in mind; whether in the form of improved broadband connectivity, regenerating seaside towns, improving transport links between cities or safeguarding visitor attractions, pubs and museums.

I take great pride in the hard work and dedication of my UKHospitality team and of our members, who deliver our messages across the land. We are certainly being heard. Armed with the UKH Election Toolkit, our members are leading a grassroots campaign with Parliamentary candidates, reinforcing our messages and raising our industry’s profile.

Since we launched our Menu for Change and election toolkit last week, we have enjoyed fantastic engagement from candidates, including Tim Farron, Preet Kaur Gill and Alex Yip, to name but a few. We strongly urge you to use the UKH toolkit to invite local candidates to visit your business and discuss our sector’s issues, starting or cementing crucial relations with the next Parliament’s MPs.

We will continue to ensure that hospitality views and needs are heeded in this election, so we are well-placed to engage with the new Parliament, whatever its make-up, to create an environment where hospitality can grow and create sustainable communities.

Please do get involved in UKHospitality grassroots campaigning. If you would like assistance in arranging a meeting with your future Member of Parliament, please contact the team.

Yesterday evening following the Brexit vote, I concluded a briefing with No 10, the Chancellor, Business Secretary and Brexit Secretary on the vote and next steps. Key points are set out below but this call was in the immediate aftermath and the situation is fast moving and may well evolve further.

The Government was “disappointed but not surprised” by the scale of the defeat. It has now moved swiftly to allow no confidence vote and debate to take place and are confident of winning - both DUP and ERG have said they will support the Government in the vote so believe a General Election would be unlikely. The first vote will take place at 7pm today.

The key take out message was that this is a signal of what MPs are against, not what they may be for and early signals from many that despite the vote they do want a negotiated agreement. The Prime Minister's strategy is to now reach out to senior parliamentarians and leaders of the opposition parties over the next three days to talk about aspirations on a realistic way forward and a Withdrawal Agreement which can command majority. Then will return to the House of Commons on Monday (21 January) to hopefully bring it to an expedited conclusion.

Process and timetable

Process and timetable need to have agreement in the House of Commons before the Government can approach the EU for renegotiation and as part of that will look to extend Article 50 deadline if more time is needed to reach a conclusion and ratify. The Chancellor was clear the EU would not consider a request for extension, unless and until, we had a clear consensus and plan; but is confident that extension would be granted to secure a smooth Brexit. The Prime Minister returns to the House of Commons on Monday at which point amendments on 'no deal' and other indicative matters are likely to be taken and negotiations with the EU will carry on over next week. They hope to have a resolution within 10 days.


The Chancellor made clear that there is no likelihood that the EU would fundamentally reopen the withdrawal agreement and will therefore focus of amendments; and input will be on the political declaration and there was talk about addressing Labour concerns about retaining worker rights protections and environmental standards as part of this. There is no signal of movement, yet, on a customs union which Labour says is needed to get their support. 

No Deal  

A Bill has been tabled by backbench MPs and senior cross party Parliamentarians in association with the clerks of the House of Commons. This would in effect remove the threat of 'no deal' should the Government's plan to reach a consensus fail. In effect, the Bill would create a parliamentary power to withdraw the Article 50 notice should parliament fail to reach agreement on a deal. This will be debated on Monday as part of the Government motion and will create an insurance policy backstop. Although a backbench measure, it is clear that this has Government tacit support. 

Second referendum

A second referendum has been ruled out by the Prime Minister as an effective way forward - the objective is to rapidly end the uncertainty and coming to a negotiated agreement is the best way of achieving that.

Government's position is surmised as:
  • It cannot have 'no deal' - it is not tenable and would be catastrophic.
  • It needs to achieve a deal which is as close to the Withdrawal Agreement as possible to aid renegotiation with the EU, but is looking for a substantive difference.
  • It will implement an active programme of reaching out to see what people do want as opposed to what they object to.
  • It wants to come to a conclusion quickly by the end point end of next week. 
As we head in to the Christmas break, it is a welcome opportunity to pause, take stock, review the year which has just passed and look forward to the challenges to come. And it has been quite a year! 2018 will be remembered for a lot of things: the highs of the football, cricket – and let’s not forget the netball! - to the lows of the unprecedented economic turbulence which has hit our market.
We have had to navigate an unexpected and challenging landscape and it has been a time when speaking with one clear, loud, united voice has never been so important. This time last year, we were working hard to help politicians and the media understand our economic, social and cultural contribution and never has that investment, those hard yards been more important than this year.
The creation of UKHospitality meant that we have been able to make great advances in that regard, and we now find ourselves front and centre of the political debate, changing perceptions, earning the recognition and the profile the sector deserves. Creating one single, united voice representative of the whole sector has ensured that we have achieved not only a seat at the table but also ensured that our voice has not just been heard, it has been listened to, and we have seen real and meaningful action in response.
As I told guests at our Christmas Lunch, this has been a transformational year. For the first time, hospitality joined the five other major industrial sectors at briefings with the PM, Chancellor, No 10 and Treasury Business Councils. We have given evidence at 11 Select Committee sessions on Brexit, employment costs, business rates, regeneration, obesity and tourism tax. We attended 66 Ministerial meetings to press for changes in legislation. On top of which we participated in the Tourism and Food & Drink Industry Councils to shape the political environment in which we operate, the Mayoral Commissions on Food and Night Time Economy and weekly Brexit planning meetings; we have been right at the thick of it.
I know that there are still incredible challenges and headwinds faced by the sector – and the team here at UKH remain on the case – but our vital campaigning work has saved the sector an additional £2.4bn additional costs, that it would otherwise have had to find, if Ministers had not heard and listened. And it is the new, bigger organisation that has helped deliver those results.
Our message to Government is that we are a world class, world beating sector of growth champions. We are the third largest private sector employer and last year generated 1 in 8 of all new jobs, outperforming the economy, and investing in high streets and communities across the country. But that success cannot be taken for granted. We can only go on making that positive contribution if we tackle the regulatory costs and burdens which stand in our way. If the Government helps to create the optimum operating environment, we can do what we do best, and deliver our forecasts of up to 6% growth, 30,000 additional jobs and 200,000 apprenticeships.
Our immediate priority is to secure the right Brexit deal and migration policy to keep our teams supported. But we will not let pressure drop in our efforts to achieve our goals of an overall tax regime that promotes productivity and competitiveness and which incentivises investment in people and property. A tax regime that reduces employment taxes and allow us to invest in wage growth and training; and not forgetting an industrial strategy which put hospitality front and centre in the drive for growth, business support and investment.
For the year as a whole, the focus is on people. The single biggest achievement secured at the end of this year was the Government’s announcement of a Sector Deal for Tourism and Hospitality only the 7th sector to receive a deal. This is more than just symbolic; it is an explicit recognition of our importance to future economic development and a pledge to review barriers to growth and productivity and most importantly of all, an endorsement of the sector as a career of choice, delivering good quality jobs at all skill levels as we go through the 4th industrial strategy.
At the Christmas lunch, I reported on the successful development of the UKH Academy, which provides ‘Gold Standard’ learning in line with a wide range of apprenticeship standards, funded either through the apprenticeship levy or subsidised by the Government. The Academy also tailors learning for the employer to meet the needs of their business, while ensuring transferability of skills to equip learners for work across the sector.
At the end of an incredible but challenging year, I thank you, our members, for your support and commitment to UKH’s work. I am incredibly lucky to have a talented, hard-working and utterly committed team here at the UKH offices and I know that you will join with me to wish them a restful Christmas break, and a good recharge of their batteries for what will be another exciting year.
The past year has been a tangible demonstration of the message we are taking to Government about our potential and our contribution, which will be key to unlocking more of the policy asks we have in a post Brexit world. Thank you for being here and for your continued support.

With best wishes for a very happy Christmas and a prosperous New Year


I attended a briefing at No 10 with the Prime Minister, Chancellor and Brexit Secretary on Monday evening on the outcome of the EU negotiations on Brexit. Slides from the meeting can be found here. A follow up DEFRA briefing with Michael Gove at No 10 will take place today. In summary the key points for hospitality are: a transition period until 31 December 2020 allowing free movement of workers up to that date and for anyone entering the country by that date a right to remain; a commitment to negotiate a future free trade agreement with no quotas, tariffs or customs checks from 1 Jan 2021; visa free travel for tourists, business travellers and those transferring within a multi-national business.

There will be a meaningful vote in the House of Commons on the deal on 11 December and the Prime Minister was clear that this is the only deal on the table, so a vote against by MPs would be a vote for no deal, resulting in an end to free movement and disruption to food supply from 29 March. UKH has called for clarity and certainty for business and the need to avoid no deal, but has avoided taking a stance on the detail of the deal itself.  

Post Brexit Migration 

I have met with the Business Secretary, Small Business Minister, Culture Secretary, Tourism Minister, two Brexit Ministers and the Food Minister over the last three days to discuss the EU deal and progress no deal contingency planning. In each of these meetings, I have raised concerns around the immigration debate and the Government’s stated aim to “restrict low skilled migration” and apply the tier 2 tests on skills and salary to all workers post Brexit – we estimate that this would exclude 80-90% of hospitality staff. There are signs that this message is getting through – notably with the immigration white paper being delayed at the request of BEIS to review business concerns and a change in language from Monday to today towards prioritising higher skills, not preventing lower skilled migration and adopting a skills based approach according to economic need. We have been clear in meetings with Ministers that we cannot be more supportive while the language around low skilled workers and migration remains so negative.

Government backs Hospitality as Career of Choice

On Wednesday (27 November), the Government announced that Hospitality will be the 7th Sector Deal under its industrial strategy. This means that the Government is giving explicit backing to the sector as a key driver of economic growth, recognising it as one of the core pillars of future employment and, most importantly, backing a major campaign to make it a career of choice and a career for life. This will see financial support and active engagement in education and careers initiatives in schools as well as a new industry led recruitment and skills campaign. It is a key component in driving forward our campaign to change the perception of the industry and to promote its reputation as a place to invest, grow and develop.  The fact that we are the 7th sector – out of 60 who were bidding – to get this backing is a testament to the galvanising force of the merger in changing the political dynamic and debate and gives us a solid bedrock for future campaigning. We welcomed this huge win for our sector in a statement which you can read here. To read the press release issued by DCMS please, click here

On Wednesday 14 November 2018 the Cabinet approved the terms of our withdrawal from the EU and the outline future trading agreement. I subsequently had a call with No 10 on the detail and the team, and I have met with Ministers from BEIS and DEFRA. The following is a summary – the text of the outline deal has just been published and is available here, but the terms of the political declaration on the future trading relationship are not yet available. We will go through this with a fine-tooth comb to provide a more detailed briefing in due course.

 The Chancellor described the Cabinet agreement as a ‘decisive step forward’ in agreeing in principle the terms of our orderly withdrawal from the EU and the broad terms of our future trading arrangement. We understand that there was not full Cabinet unanimity, and this morning Brexit Secretary Dominic Raab, Work and Pensions Secretary Esther McVey, Northern Ireland minister Shailesh Vara and Suella Braverman, junior Brexit secretary, resigned.

Full legal text (585 pages) has been agreed with the European Commission and guarantees EU citizens’ rights for those working in the UK - as per our previous briefing, any EU citizen entering before the end of the transition period would have a right to remain to gain settled status. There are new rights for tourists and visitors between the EU and UK to move without visa or additional checks.

 Time limited implementation period agreed and confirmed – initially set to end 31 December 2020. This means all existing rights to work and trade will continue after we exit in March 2019. The implementation period will be used to work out the detail of the future trading relationship. The UK has a sole and sovereign right to extend the transitional period if we are not ready to move to the next stage of the new trading relationship – this is new text and is an alternative to entering the backstop. Crucially the UK alone can trigger this. 

 There is a legal commitment in the text that both sides will negotiate in good faith and use their best endeavours to deliver the principles of the future trading agreement which have been agreed today – namely a free trade agreement for goods with zero tariffs or quantitative restrictions; a level of alignment and degree of facilitation to secure as frictionless as possible, trade between the EU and UK and ensure, in particular, the smooth transfer of goods at Dover; a close relationship on services and investment which are specifically named as areas to be covered in the future trading relationship; sectoral cooperation in key areas such as fisheries, energy and security; consensus on a number of other issues to be included in the detailed negotiations.

 The legal agreement on the future trading relationship can only be established once we have left, but the political declaration gives precise instructions to negotiators on what is to be included and covered, and the UK will continue to negotiate further detail on the political declaration text over the next two weeks.

 Next steps – this is currently a deal between the UK and the European Commission negotiating team. It will now be presented to other EU leaders at a special European Council on 25th November when all 27 heads of state must endorse it, and when the final political declaration on the future trading relationship and free trade agreement will be concluded. Negotiations and detail on this will continue right up until 25th November and if the EU Council approves the deal, Article 50 negotiations will be brought to an end and the deal presented to Parliament. Anticipation is that the Parliamentary debate will be held immediately after 25th November and a meaningful vote will take place in early December for MPs to back or reject the proposals.

 The Prime Minister has presented the choices as being this deal, no deal or even no Brexit at all, and Ministers said they were confident of getting support; but the Parliamentary arithmetic still looks questionable and the deal could still be voted down in December. Should this happen we would be heading to no deal contingency planning.

 In light of the importance of a deal for securing a transitional period and underpinning business planning and investment, and, as well as securing the supply chain, we will therefore be working with other business groups and stakeholders to support the Government’s approach. The summary text of the withdrawal agreement and political declaration seem to address the majority of our immediate concerns and the trajectory towards a smooth and orderly Brexit is very welcome. This is inevitably a compromise, but this is a positive and pragmatic set of proposals which protects jobs and the supply chain, and as such is better than the alternative of a no deal or disorderly Brexit

As the Chancellor sat down after delivering his Budget Statement, the general feeling in the UKH office was that this was a positive Budget with three of our four main pillars delivered on; recognising and acknowledging our core campaigns around employment costs, business rates and digital paying its fair share – together with a positive outcome on excise duty, latte levy and non-residential capex and investment allowances. We estimate the measures announced in the Budget as a result of our campaigns are likely to save the trade £750m. 

  • Digital Services Tax: Chancellor announced UK would move ahead with a unilateral tax on digital services – not just retail sales but also platform services – from April 2020, likely to raise £400m a year and to be used to redress the tax regime and support bricks and mortar businesses
  • Business Rates: he explicitly said the revaluation in 2021 (work starting next year) would revise valuations for traditional retail and hospitality businesses and for the next two years rate bills would be cut by a third for all premises with an RV of less than £51m – he explicitly mentioned pubs, cafés, restaurants and while no mention of hotels, he did reference other high street businesses
  • NLW: The Chancellor announced an evidence based consultation on future LPC remit post 2020 – with downward pressure on the rate of increase for this year (4.9% rather than the forecast 6%) and crucially no change to the structure to bring in younger workers.
  • Investment: annual investment allowance will be increased from £200k to £1m a year and new tax relief regime for new non residential premises, allowing a write-down for new capex – no detail but could see a new hotel allowance.

On Sunday’s media rounds, the Chancellor stated that his Budget was predicated on a Brexit deal being struck. His comments today drew back a little, focusing on specific spending proposals standing whatever the outcome of pursuits for a Brexit deal. A ‘no deal’ scenario would mean an emergency Budget and, while none of us want to see that, it would give us further lobbying opportunities.
You will shortly receive a Budget briefing from the UKH team and I will also send you feedback from a post-Budget briefing with the Chancellor to which I have been invited on Wednesday afternoon. As always, the real detail will emerge over coming days and weeks, with figures, consultations and policy announcements filling the gaps - so please watch this space.

As you may be aware, the Prime Minister gave an update briefing to business leaders and trade bodies on Friday evening, on the outcome of the EU Council meeting and Brexit negotiations. For the first time, hospitality was included and I was able to press the PM on the sectors concerns about migration and food supply.
Below is a briefing of the key points of the call:

  • The PM emphasised that she was aware that continued delay and uncertainty is severely impacting business investment and confidence and that she is working to resolve this “within a matter of weeks”. She repeatedly said she was confident of a good deal and that we were in home strait.
  • EU leaders have also indicated that they want a deal done this Autumn and, post-summit, Angela Merkel and others gave credence to this by saying a summit could be agreed at a moment’s notice.
  • She reminded businesses of the progress made over the last year: citizens’ rights, implementation period to guarantee only one set of change for businesses, proposals for frictionless trade and continuation/transfer of existing EU Free Trade Agreements to UK until December 2020. She added that there had also been good progress since the Salzburg meeting and further progress last week.
  • UK and EU officials are finalising details of the legal documentation on the withdrawal agreement and the political declaration of the future trading relationship; it is vital that both are agreed simultaneously to give legal weight to plans post-Brexit. When pushed in questions about timing, she said “weeks” and confirmed she anticipates November, ahead of the next planned summit.
  • The sticking point now is the Northern Ireland backstop. The EU is actively engaged and working seriously on the UK proposal for a UK/EU joint customs partnership post December 2020. The PM believes it will be accepted and that it will guarantee frictionless trade and resolve Northern Ireland, but the EU doubts it can be agreed in time in the implementation period (March 2019-Dec 2020) and has also stated that it does not believe it can be legally written into the withdrawal agreement. Theresa May was at pains to stress that this was now the only sticking point.
  • It is this which led to the discussions late last week about a potential extension of the implementation period as an alternative to the current EU proposals for a Northern Ireland backstop (which would see NI stay within the customs union from December 2020 if we fail to reach agreement on future relationship). The PM stressed that this was not a general proposal for an extended implementation or transition period - although several business leaders said they would welcome that - but was an option, with a UK veto, to be exercised only if they ran out of time in agreeing EU/UK joint customs partnership. She emphasised that this would only ever be a temporary bridge between the end of the implementation period and the start of a new customs partnership should that not be ready to roll out from 1 Jan 2021.
  • This proposal has sparked concern among Tory MPs and may not be approved by Parliament - not least because of cost - so EU lawyers are working to see if they can give legal weight to the intention to agree a joint customs partnership within the withdrawal agreement to make it more palatable i.e. emphasising that there is no intention to exercise the option but holding it in reserve.
  • I raised the issue of migration and access to labour - PM reiterated previous proposals to allow freedom of movement during transition and to allow workers arriving before 31 December 2020 to apply for settled status remained on track and in the withdrawal agreement. On post Brexit migration, she recognised that there was a high degree of concern around this and said that new migration rules will be developed in consultation and adopted after transition and very carefully emphasised that they would allow the British economy “to access the talent it needs” - an interesting alternative message than the one on skills and suggesting there may be a willingness to talk sensibly about lower or semi skilled workers.
  • The PM accepted that it was important to talk about fresh food supplies and impact on hospitality and retail rather than just automotive parts and manufacturing. She recognised this as a key issue to address and was working to secure frictionless trade for this purpose and agreed it was an example which could be used to explain importance of a deal to EU economies.

The briefing concluded with several participants asking what more business could do to help and the PM responding that it would be helpful if more businesses voices publicly expressed support for the proposed EU/UK joint customs partnership and highlighted importance of frictionless trade with their MPs.

On Tuesday, UKHospitality hosted its first Hospitality Day in Parliament, providing an opportunity for the industry to speak with MPs about the barriers our sector currently faces, and to highlight the immense contribution our industry makes to local communities and the UK as a whole.

It was enormously successful, with over 150 UKH members attending meetings with around 60 MPs, discussing their priorities and celebrating the achievements and value of hospitality directly with policy-makers. Host Nigel Huddleston MP and Tourism Minister Michael Ellis MP both provided encouraging speeches, which you can listen to here.

At regional sessions, members detailed their concerns and priorities with Parliamentarians, with workforce issues being the primary topic. This included how to better attract people to the sector and the severe staff shortages which are being exacerbated by Brexit. Members called for Government support to promote hospitality careers in a more positive light, and to deliver clarity on its definitions of ‘high-skilled’ and to focus on the needs of the wider economy, not just skill levels. Members explained how EU employees have been trained in UK, and businesses cannot afford to lose them, and reported employee concerns around the application process and cost for residency and their lack of trust with the current government through feelings of being used as bargaining chips in negotiations.

Other topics covered included the apprenticeship regime and how the Government could consult with industry to achieve a more effective regime. The unfairness of the power wielded by Online Travel Agents (OTAs) was highlighted, with ministers keen to engage and take forward as an issue. Members also called for a levelling of the playing field between the digital economy and more traditional business models, with a more equitable taxation system to ease the burden off high street and hospitality businesses.

UKH provided briefed politicians on home sharing and its effects on the housing market, local communities and guest safety. Members also pressed the case for business rates reform and the need to relieve the rises currently impacting the hospitality sector, stressing the very real threat of more businesses closing due to the cost pressures and diverting investment abroad.

Other topics raised included tourist tax, PPL, tipping and minimum wage, and the need for infrastructure, especially for seaside towns, to be rejuvenated. A strong message was delivered that the Government must take a more joined-up approach and realise the effects the various legislations have on hospitality businesses across the board. With all the cost pressures and Brexit happening, legislation such as calorie labelling cannot and should not be happen simultaneously, as the industry simply cannot cope.

The regional briefing sessions and the Parliamentary reception showed a glimpse of what can be achieved if members open and expand a dialogue with their local MPs, to champion the key reforms needed to unlock further job creation and growth locally. I strongly encourage all members to act on this by contacting your local MP and arranging a meeting to discuss your priorities and the barriers to business growth. We must provide MPs with practical solutions and robust evidence which they can then take to government on our behalf, and support our immensely valuable industry, which creates £130bn in economic activity.
To help in this regard we have drafted a template letter which you can adapt and send on to your MP, and we will be pleased to support and brief you for any meetings you secure. For a list of the MPs who attended please, click here
Below you will find the briefing materials provided on the day, which you can share with your colleagues and use at future meetings with your MP.

We will be following up with the MPs who attended Hospitality Day to ask them to schedule Parliamentary Questions, make representations to their party leaders, and arrange for debates in the House of Commons to urge government action and advocate for the industry.

If you would like to discuss any aspect of the day in more detail please get in touch with the UKH Team. I also encourage you to join our members engagement meetings, which you can read more about below. 

With the summer drawing to a close, I would like to take this opportunity to provide you with an update on the work UKH has been doing following a busy summer of campaigning activity.

I am also delighted to announce the appointment of Jackie Marlow as UKH's new Chief Operating Officer. Jackie joins UKHospitality from the trade association ISBA, the voice of British advertisers, where she has thirty years of experience. Her initial focus will be on membership communications and processes as well as developing new member services and commercial sponsorship.



We have been meeting regularly with Number 10, DCLG and Treasury to progress our solutions on key issues affecting the sector. We held a very positive round table with the Head of Business Liaison in No 10 who is the policy lead in retail, hospitality and tourism. She is one of a small team of influential civil servants who work closely with the PM to ensure business concerns are properly reflected and addressed at a central level.

Encouragingly, they have offered to work with us to ensure hospitality is recognised within government and to support our core 3 campaign initiatives and, as a result of the meeting, will be progressing our key asks as part of a list of core business asks currently being prepared for the PM & Chancellor.

Additional work has included high level government working groups on calorie labelling, nutrition, licensed pubs and restaurants in airports, the development of a new alcohol strategy, Oral Evidence to the Low Pay Commission and progression of discussions around talent retention and recruitment through a tourism and food and drink sector deal.

I hope you have had a good summer break and as always do get in touch with myself or the team to discuss any issues that are of interest to you.


We have maintained momentum throughout the summer on our three key political asks – depoliticise NLW, NIC cut and business rate reform. In addition, we have secured a new government inquiry into the future of the high street and a seaside towns inquiry. You can read more about this and other policy issues below. 


We have had several meetings over July and August with Ministers in the Brexit Department, Home Office and DEFRA to continue to push for a migration policy which meets hospitality’s needs. These have been positive and in particular have resulted in commitments from the Government to guarantee the rights of existing EU workers, even in the event of a no deal. We were a co-signatory to a detailed submission made by CBI and other trade bodies calling for effective freedom of movement post December 2020 in return for a favourable trade deal. This was reflected in the Chequers agreement.

Last week saw a blow to hospitality businesses with the release of the Migration Advisory Committee’s report into EEA migration in the UK. The report acknowledged that there would be no way to change the migration system without creating winners and losers and recommended the UK should focus on enabling higher-skilled migration coupled with a more restrictive policy on lower-skilled migration in the design of its post-Brexit system. We issued a warning that such a illogical stance would drive decline in hospitality workforce and undermine a major part of the UK economy. We will be making these points to the government, highlighting the dangers of a future immigration system that is disproportionately restrictive towards lower-skilled workers. UKHospitality has produced a briefing document, which you can read here

Employment Costs, NLW and NIC
We have worked with a number of backbench committees on a Workforce Commission looking at employment costs and practices in the sector and the future policy required to support job creation and investment. This work acts as a vehicle for UKH in working with government to cut employment costs. This month - at an event in Parliament attended by industry leaders, employees and Parliamentarians - saw the launch of the Hospitality Workforce Commission 2030 report which highlights this strand of work and also our core messages around the cost of NLW increases. You can listen to our podcast recorded at the launch here

We have had meetings with backbench MPs to push our proposal to increase the NIC threshold to lift the lowest paid out of tax and to allow employers to invest in their teams. This has been favourably received by Conservative think tanks and central office policy and is being taken forward through No 10 and in our Budget submission. I raised both the NICs and NLW issues during the Workforce Commission launch event which was attended by MPs.

Business Rates/High Street
As a result of our pressure and working with the Daily Mail and The Daily Mirror, we have secured a new Government Inquiry into the future of the high street and a seaside towns inquiry being taken forward in the House of Lords. This will be a platform for both maintaining public pressure for root and branch reform of rates and progressing the more technical solutions around valuation and allowances for investment/regeneration. I gave oral evidence to the Lords’ Seaside Towns enquiry this month and will be joining the High Street Inquiry in October. We are working closely with BRC to align our general reform asks and to encourage them to reference rents and L&T issues too. 

Online/Sharing Economy
There has been extensive debate in the media around the need for online and digital taxes to regulate the unregulated economy and ensure that these businesses contribute their fair share. This has been an adjunct to the business rates debate and we have secured coverage across a wide range of media. This has successfully been pushed with the Treasury as a means of funding additional business rates support.  Ministers are now actively looking at regulation of sharing economy platforms and shared tax liability. In addition, our successful engagement in Scotland has seen the SNP take this on as a matter of priority too.
UKH has written to MEPs regarding the current Business to Platform regulation, raising member concerns with the practices of online booking agencies. UKH will be meeting officials and other stakeholders in Brussels this week, to push for more stringent regulation of such online platforms. On the home sharing front, UKH has had meetings with local authorities, academics and others to highlight concerns with the ‘home sharing’ economy.

Tourist Tax
We have increased our campaigning activity against a tourist tax, especially in Scotland. As a result of our joint working through the Tourism Alliance and local hotelier organisations, we have successfully pushed a tourist tax inclusion out of the Scottish Government’s programme of work for the coming year, halting the momentum that had been building in Edinburgh (where there had been talk of a tax being applied within a year). This is a significant win at a critically important time and reinforces the clear commitments we have obtained in Cardiff and Westminster that no tax will be considered in this parliament. At a national level, I have been sitting on the Government’s Cultural Cities Inquiry and using that as an opportunity to push back against the concept of a tourist tax as a means of meeting local authority shortfall on tourism and marketing.

Copyright - PPL/MPLC
Over the summer we have been liaising with member companies, copyright lawyers and other trade bodies to respond to the latest proposals by PPL for increases in the fees for Specially Featured Entertainment (discos, DJ events) in hotels, restaurants, pubs and clubs. They have now published a consultation which suggests 400-500% increases. This will be higher due to the structural changes also proposed. We have been leading the industry efforts, joining forces with the BBPA to commission research and seek legal advice to build a robust response to the consultation. The consultation closes on 5 October.

MPLC – a licensing body representing movie studios and TV production companies – have contacted UKH to attempt to exercise their legal right to impose a tariff on televisions in accommodation providing venues. This will potentially introduce considerable costs for hotels, hostels and other accommodation providers. UKH has been in contact with a range of members, the Intellectual Property Office and other trade bodies and will be meeting MPLC next month to discuss the next stages of the process.

For both the PPL and MPLC issues, there are full briefing papers available for members, contact Jim Cathcart to receive a copy or for more information. 

Click here to learn more about our campaigns >


We love it when you get involved and strongly encourage all our retail operator members to sign up to our member engagement meetings.

To find out more information, including calendar details of the meetings being held over the course of the next 6 months, click here.

These meetings are a great opportunity for you to address the issues that matter to you and provides us with the mechanism to identify, discuss and develop policy in response to this. These meetings are therefore instrumental in ensuring we are lobbying on the issues that matter the most to the hospitality industry, so please register your interest via the link below.

Click here to register >

UKHospitality holds a series of events throughout the year to help members network, lobby and enjoy themselves. Please see below for our upcoming events which we think would be of interest to you:
Dusk 'Til Dawn Monday - 8th October 
Following the Bar & Nightclub Conference, UKHospitality will be hosting the Dusk ‘til Dawn awards. The Late Night Awards are awarded to the most exciting and innovative businesses across marketing, drink and food offer, entertainment, service and team and overall quality in the UK's late night sector. 
Operations Managers Awards - Monday 15th October 
The Operations Manager Awards is a key date for your diary where the industry unites together to celebrate the exceptional talent within our sector.

Join us for the evening an enjoy the awards, an interview with industry guru Kris Gumbrell and networking industry and future leaders. 

Hospitality Day in Parliament - Tuesday 9th October 
UKHospitality invites members to join us at Parliament to meet with MPs and ensure they understand our issues and objectives, while celebrating the importance of the sector. 
Making Tax Digital - Wednesday 10th October 

There will be new legislation that will affect your business from 1 April 2019 in respect of Making Tax Digital which will change how you submit your VAT returns going forward. Joins us and our partner KPMG for a breakfast seminar as we discuss the impact on your business and what actions you need to take

Christmas Lunch - Thursday 20th December 
UKHospitality is excited to carry on the 23-year tradition of the annual Christmas Lunch; an opportunity to celebrate the year's accomplishments, network with colleagues and mark the end of another successful year. Open to all UKHospitality members, the Christmas Lunch will bring together 1,200 industry leaders at Old Billingsgate , London. 
Alpine Tour - 12-19 January 2019

UKHospitality is continuing with the ALMR 13-year tradition of the annual ski trip, and will be hosted at the Italian resort of Cortina d’Ampezzo. The ski trip has a reputation of being a must attend event, providing the perfect opportunity for networking with like-minded operators and suppliers. 

Click here to learn more about our events >

Since I took over as the Chief Executive of UKHospitality (UKH) at the end of April, I have been out and about at meetings with as many members as possible to hear member concerns and aspirations, to help shape the future direction of our trade body and our campaigning.

We recently held our inaugural UKH Summer Conference, where I provided further detail on the association’s central activities and campaigns, which I thought would be helpful for me to share with you below.

In my speech I set out the Board’s initial plans to reinvigorate and refocus not only our campaigning on the critical bottom line issues of the day, but also the support, advice and guidance we provide to members to support their commercial activities and help build business. You can download the presentation I gave at the Summer Conference here.

We will continually be refining our plans and focus as we listen to your thoughts and feedback. We will also be unveiling a new suite of member services and discounts over the autumn.

The establishment of UKH has been warmly welcomed at a series of meetings with Ministers across a wide range of departments. We are now meeting with No 10 on a quarterly basis and providing monthly briefings to them, the Treasury and the Tourism Minister on key issues affecting the sector. A new restaurant division within the Business Department has been established.

I very much look forward to having a strong programme of activity going ahead and hope to work with you on the issues that really matter to you.

Business Partners