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Reports | UKHospitality


Visible Women - How to Unlock Potential and Create a Talented Pipeline of Senior Women Leaders

The latest independent research findings into what’s holding women back in hospitality. This original research by Jackie Moody-McNamara and academic John Higgins, in collaboration with Gameshift Leadership Consultancy is based on 32 interviews with men and women, sharing actual experiences and insights from over 35 businesses across hospitality. It builds on other recent Business School studies and insights from other industries. This report explores how businesses can unlock potential, retain talent, accelerate development and importantly, how to ensure the business is attractive to a more diverse range of talented people.

Future Shock - Issue six: Sustainability

In this edition of Future Shock - part of a series of market reports - we take a look at how sustainability is impacting the hospitality sector. The latest up-to-date CGA data coupled with insights from industry leaders and consumers provides a comprehensive view on this topic.

Menu for Change (members only)

Hospitality is a dynamic, vibrant and innovative sector delivering vital jobs, growth and investment in the heart of our local communities - important culturally, socially and economically. UKHospitality has led the way in championing policies that reflect the needs of the hospitality sector. Menu for Change is a vision of hospitality’s future, outlining the operating environment that will unleash the potential of our sector.

Food Service Management Report 2019 (members only)

The FSM Report tracks, analyses and reports on the performance of the food service management sector, driving awareness of its importance to the UK economy. With data from our year-on-year tracker, it provides valuable insights on current and future trends.

Future Shock - Issue Five

Future Shock forms part of a series of market reports produced in collaboration between UKHospitality, CGA and partners. In this edition, the report takes a timely look at productivity in the hospitality sector. The report addresses key inputs into productivity, covering issues including teams, leadership, costs, technology, wastage and branding. It draws on CGA’s rich bank of research to demonstrate the many factors impacting on productivity as well as pertinent insights from hospitality business leaders.

Food Service Management Report 2018 (members only)

This annual review provides evidence based analysis and insight to shed light on the progress, projections and priorities for the UK’s top food service management (FSM) businesses, and the importance of the contract catering industry to the UK economy.


The Economic Contribution of the UK Hospitality industry (2018) (members only)

Ignite Economics provides analysis of the hospitality industry which is the 3rd biggest employer in the UK, accounting for 3.2m jobs through direct employment in 2017, and a further 2.8m indirectly. The industry generated over £72bn of Gross Value Added directly to the UK economy, and a further £86bn indirectly. However, cost pressures are taking their toll, with the most recent economic data showing the first notable decline in employment that the hospitality industry has experienced since the 2008/09 economic downturn.

Future Shock - Issue Four

Future Shock is UKHospitality's first exclusive market report and is produced in collaboration between UKHospitality, CGA and partners. It forms part of a series of market reports previously produced by UKHospitality predecessor ALMR and is now in its fourth edition.

Key findings of the report flags the big issues, challenges and opportunities to track in out-of-home eating and drinking. Rising costs, intense competition and Brexit are creating significant challenges for operators in the out-of-home eating and drinking sector—but consumer trends including premiumisation and healthier eating and drinking offer opportunities for growth.

Workforce Commission 2030

The UK Hospitality Workforce Commission 2030 was established to identify the strengths and weaknesses of the sector and give employers an opportunity to communicate this to Parliamentarians. 

Home Away from Home (members only)

A new think tank report by Sky and UKHospitality, has hailed technology as essential in creating a defining home-away-from-home experience, with WI-FI and TV topping the list of must-have amenities. 

Future of Payments

The future of payments lies with all-inclusive ecosystems where payments are simple to make, immediate, and are fully integrated into the overall context. Future of Payments is a new think tank report by Discover Global Network and the BHA, now UKHospitality.

Online Review Websites (members only)

The relentlessly fast growth of the online marketplace means that regulations have not kept up with new ways of doing business. UKHospitality is concerned about the lack of transparency for the consumer and the potential for very large global digital firms to stifle hospitality businesses’ growth, over 90 per cent of which are SMEs. This includes the impact of online review sites on restaurants, hotels, attractions and other hospitality providers.

Leading Through Unprecedented Change and Uncertainty (members only)

The British Hospitality Association (BHA) has today, Thursday 16 November 2017, published this year’s annual report for the Food Service Management sector, ‘Leading Through Unprecedented Change and Uncertainty: Food Service Management Market Report 2017’.

Report of the Inquiry into Coastal Communities (members only)

The APPG for the Visitor Economy, for which The British Hospitality Association provides the secretariat, has published its Report on the inquiry into Coastal Communities .

Labour migration in the hospitality sector (members only)

In association with KPMG, BHA have published a report which says that without future EU migration the hospitality sector faces a recruitment crisis, with upwards of 60,000 workers per year needed in addition to the ongoing recruitment of 200,000 workers required to replace churn and to power growth. The  KPMG report says that hospitality and tourism will be affected by restrictions to EU migration more than any other sector.

UK Hospitality Industry – Productivity Report (members only)

Following the economic downturn, labour productivity growth rates have been subdued across most major economies. However, over this period, the UK hospitality industry has returned the highest level of labour productivity growth of any industry – more than double the growth rate of the overall UK economy.

The Economic Contribution of the UK Hospitality Industry (2017) (members only)

The hospitality industry is the 4th biggest employer in the UK, accounting for 3.2m jobs through direct employment in 2016, and a further 2.8m indirectly. The industry generated over £73bn of Gross Value Added directly to the UK economy, and a further £87bn indirectly.

Nutrition Guide for Catering Managers and Chefs (members only)

This guide is intended to give good advice and practical tips to catering managers and chefs on how to provide healthy choices for customers and at the same time assist them in complying with their legal obligations.



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