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Up to date Coronavirus information for hospitality businesses


Help us lobby government

UKHospitality launched its #Fair4Hospitality campaign. The campaign outlines four primary areas in which Government can deliver for Britain and allow hospitality to play a leading role in the recovery.

As part of the #Fair4Hospitality campaign we have included a tool with a template letter to help you write to your MP asking for their support.

You can also support the campaign on social media using #Fair4Hospitality. We have prepared this toolkit with drafted tweets and graphics for your to use.

The All-Party Parliamentary Group for Hospitality and Tourism has launched an inquiry into ‘Coasts and Waters.’ The timing is crucial; tourism is highly seasonal, and its wider ecosystem depends on having significant numbers of people visiting. Local businesses such as pubs, restaurants, visitor attractions, shops, gardens and many other businesses depend on domestic and inbound tourism to stay afloat. COVID-19 has ravaged the sector this year, with a protracted recovery period a certainty. While most hospitality businesses can open from 4 July, many will be doing so sub-economically. It is imperative that the needs of businesses in these areas are considered, particularly given the socioeconomic challenges that are often present in such locations. The APPG inquiry is gathering evidence from stakeholders in early July. More information can be found here.


Letters to industry

Letters to Government

UKH is in regular contact with the Government to get the answers on a number of issues

If you have any specific queries or that you would like us to take to Government,  please get in touch


The UK Government is advising anyone who has travelled, or returned, to the UK form the affected areas since 19 February to immediately call NHS111 to inform them of your recent travel to the area and stay indoors and avoid contact with other people even if you do not have symptoms.

Government Action Plan >

Government response >

Press conferences >

The press briefings will now also include questions from the public. You can submit questions at

Press conferences


Prime Minister's statement to the House on COVID-19 (23 June 2020) >

PM announces easing of lockdown restrictions (23 June 2020) >

Statement on impact of COVID-19 on tourism, to the Scottish Parliament (10 June 2020) >

Business Secretary launches working groups to help unleash Britain's growth potential (08June 2020) >

Chancellor's statement on coronavirus (29 May 2020) >

PM press conference statement on the five tests (28 May 2020) >

PM call with First Ministers: (28 May 2020) >

More inquiries and hearings to be held virtually in June (28 May 2020) >

PM press conference statement (25 May 2020) >

PM press conference statement (24 May 2020) >

Scotland's First Minister's speech (18 May 2020) >

Northern Ireland First Minister speech (18 May 2020) >

Northern Ireland press conference (11 May) >

PM address to the nation on coronavirus (10 May 2020) >

PM statement in Downing Street (27 April 2020) >

PM statement on coronavirus: (25 March 2020) >


Reopening plan

The UK Government’s COVID-19 recovery strategy

Re-open EU

24 June - Pubs, restaurants and hairdressers to reopen from 4 July

20 May  - £500 million Future Fund 

13 May - Government announces roadmap taskforces

12 May - The Northern Ireland Executive Coronavirus Recovery document

11 May - The UK Government’s COVID-19 recovery strategy




26 August - Hotel Support Programme

18 June - Guidance to support Scotland’s tourism and hospitality sector to reopen safely

19 June - Guidance for retail, tourism and hospitality customers

21 May - Scotland's route map through and out of the crisis

16 May - Additional £58 million to help Scotland tackle coronavirus

23 April - Scotland's Coronavirus framework for decision making 

Lockdown in Scotland begins to ease in Phase 1



31 July - Tourism and hospitality businesses: guidance for a phased reopening

01 Aug - Posters messages to keep Wales safe, download via the links below and share with your networks

Welsh Instagram post  Twitter post 2

UK Instagram post Twitter post 2 video

Welsh language version of the UK Government’s COVID-19 recovery strategy

15 May - Extra £35 million for Wales in fight against coronavirus

24 April - Wales’ Framework for Recovery 



15 June - Northern Ireland indicative dates agreed for the re-opening of key sectors of the tourism and hospitality industry

01 June - Northern Ireland re-opening plan for hotels and other tourist accommodation


Business continuity 

16 April - Changes announced will help businesses avoid being struck off the Companies House register as they deal with the impact of the coronavirus outbreak

16 April -  Councils will be allowed to defer £2.6 billion in business rates payments to central government, and £850 million in social care grants will be paid up front this month.

27 March - Letter from Minister Hall to caravan and park home owners

26 March - Police given new powers and support to respond to Coronavirus

17 March - Government to grant permission for pubs and restaurants to operate as takeaways as part of coronavirus response


Financial support

23 May - Local Authority Discretionary Fund

20 May - Government introduces legislation to relieve burden on businesses and support economic recovery

20 May - £40m boost for cutting-edge start-ups

19 May - Government extends maximum loan size available through the Coronavirus Large Business Interruption Loan Scheme

30 April - £100m funds to help SME businesses in Scotland

27 April - Small businesses boosted by bounce back loans

23 March - Business support to launch from 23 March 2020

17 March - Chancellor announces additional support to protect businesses



Apply for a coronavirus test: Essential workers

12 May - Chancellor extends furlough scheme until October

15 April - Furlough scheme cut-off date extended to 19 March

27 March - Rules on carrying over annual leave to be relaxed to support key industries during COVID-19

27 March Chancellor gives support to millions of self-employed individuals



FCA is preparing to file BI insurance high court action - If your claim has been rejected, check your policy against the FCA's representative sample here  and if you feel that yours should be included in the FCA's test case, or for more information, please email  with details.




Reporting Outbreaks

Public Health England have launched a campaign to that provides advice to businesses on how to identify and respond to a local coronavirus outbreak. The campaign seeks to help business operators:

    • Identify an outbreak of COVID-19 (one or more confirmed case depending on the business or organisation)
    • Report the outbreak to local health protection team
    • Work with local health protection team to respond

As part of the campaign, PHE have produced a series of different action cards for different business types.

Restaurants, pubs, bars, cafes or takeaways

Theatre, cinema, comedy and music venues

Tourist attractions

Campsites and caravan parks

Entertainment and holiday resorts

Hotels and other guest accommodation

Arts, heritage and cultural venues



Coronavirus Job Retention Scheme

Updated 12 June - Check if you can claim a grant through the Self-Employment Income Support Scheme

Self-Employment Income Support Scheme Factsheet

26 May - Claim back Statutory Sick Pay paid to your employees

20 May - HSE managing risks and risk assessment at work

Updated 12 June - How to treat certain expenses and benefits provided to employees during coronavirus (COVID-19)

Updated 12 June - Check which expenses are taxable if your employee works from home due to coronavirus 

Coronavirus support for employees, benefit claimants and businesses

Guidance for staff in the transport sector

George Eustice, has sent a public letter  to those working in the food supply chain, including take away and delivery, recognising them as key worker and can be provided as proof if challenged why they are at work or travelling to work.


Business continuity



The  FCA published a letter from their CEO to insurance sector CEOs   specifically about conduct in relation to business disruption insurance



10 June - Draft Covid19 Code of Practice for commercial property (“the Code”)



COVID-19 advice for accommodation providers >

Updated 24 June - Working safely during coronavirus: Hotels and other guest accommodation


Pub Code

Pubs Code deadlines affected by the Covid-19 emergency - What tenants need to know


Food Service

Updated 24 June - Working safely during coronavirus: Restaurants offering takeaway or delivery

Guidance for food businesses on coronavirus (COVID-19) > 

FSA guidance to assist food businesses, developed with Defra >

George Eustice, has sent a public letter  to those working in the food supply chain, including take away and delivery, recognising them as key worker and can be provided as proof if challenged why they are at work or travelling to work (26 March 2020)


Travel and Transport

Entering the UK

Updated 15 June - Safer air travel guidance for passengers

Updated 15 June - Safer aviation guidance for operators

Updated 8 June - Travellers exempt from UK border rules

20 May - Transport for London briefing for businesses

12 May - Safer transport guidance for operators >

12 May - Safer travel guidance for passengers >

22 March - COVID-19 essential travel guidance >

20 April-  Guidance for those affected by changes to UK immigration and borders due to coronavirus.>

Updated 1 May - Advice for UK visa applicants and temporary UK residents >


Hygiene and public health


Business support >


Government also has a support twitter account where regular updates and posts are shared.

There is a BEIS Business Support Helpline for any queries: 0300 456 3565.

Find coronavirus financial support for your business

Eat Out to Help Out

Register your establishment >

Restaurant finder >

28 July - How to claim process for small (25 or fewer) businesses >

28 July - How to claim process for large (26+) businesses >



Business Rates

Check your rateable value >



Updated 27 April 2020 - Guidance on deferral of VAT payments due to coronavirus

Government tax helpline to support affected businesses >

For those who are unable to pay due to Coronavirus, HMRC will discuss your specific circumstances to explore:

  • agreeing an instalment arrangement

  • suspending debt collection proceedings

  • cancelling penalties and interest where you have administrative difficulties contacting or paying HMRC immediately

The helpline number is 0800 0159 559 - and is an addition to other HMRC phone contact numbers. Opening hours are Monday to Friday 8am to 8pm, and Saturday 8am to 4pm. The helpline will not be available on Bank Holidays.



Updated 17 June - Grant Funding Schemes - Local Authority Discretionary Grants Fund – guidance for local authorities

17 June - Local Authority Discretionary Grant Fund – Frequently Asked Questions (FAQs) for Local Authorities

10 June - North of Tyne Growth Fund - for business growth projects that lead to job creation.

Updated 17 June - Reopening High Streets Safely Fund guidance

29 May - Local Authority Discretionary Grants Fund

Grant funding scheme payable direct to business rate payers in hospitality premises with a rateable value of £15-51k (a £25k grant is now being issued by Local Authorities >

27 April - Welsh Government’s £500m Economic Resilience Fund


Business Interruption Loan Scheme

British Business Bank this scheme is now open and there are some key changes >


COVID-19: Financial support for businesses >


Help UKHospitality lobby

Help UKHospitality lobby and inform Government by providing evidence on the impact of coronavirus, and the support needed to recover.

As part of the #Fair4Hospitality campaign we have included a tool with a templates letter to help you write to your MP asking for their support.

You can also support the campaign on social media using #Fair4Hospitality. We have prepared this toolkit with drafted tweets and graphics for your to use. 

Accommodation for key workers

The Government is collating a central booking system for hotels willing to take NHS staff and other key workers. To offer support, please let us know.


UKHospitality is working with industry suppliers and Government to help redeploy industry talent, to register your interest, please email Richard Clifford.

Offers of goods or services

Government is asking for anyone wanting to offer Goods and Services Assistance, to fill out this survey 


A petition calling to rescue the indoor play industry from closure. This can be accessed here> 

A petition calling for Harrow Council to allow free outdoor seating. This can be accessed here >

A petition calling for equal Rights for Small Businesses Paying Council Tax. This can be accessed here >

A petition calling for government action to support businesses, is being circulated. This can be accessed here >

A petition calling for service charge accounted for in salary (Coronavirus job retention scheme) This can be accessed here>

A petition calling for Government to increase rateable value grant cap to £150k for Retail, Hospitality, Leisure businesses. This can be accessed here > >



Guidance to ensure venues are safe for those with sight loss  

Guidance for restaurants, pubs and cafes >

Summary - Helping you help your customers >

Tips to help support your blind and partially sighted customers >


Employer advice

Acas’ practical information on coronavirus  is reviewed daily to give access to the most recent updates and common-sense advice. It contains detailed info on social distancing and vulnerable workers, updates on working from home, school closures, mental health, lay-offs and short-time working, as well as advice for employers who have to close workplaces temporarily.

Acas live Twitter Q&A session   - every Friday 10.30am. You can see last week’s live Q&A here. Send your questions in advance to @acasorguk #AskAcas.

Acas webinar for employers   - Multiple dates are available. Register here to attend.  

Q&A for employers on managing their workforce from Freeths >

UKH and Boyes Turner advice for Employers >



Trading through Covid-19: key issues for directors from Freeths >

Statement by London Property Alliance on COVID-19 outbreak >

Energy Saving Closedown Guide For Pubs & Restaurants closing for prolonged periods > 

Crime prevention tips from Metropolitan Police Business Crime Hub >


Contracts advice

Boyes Turner briefing note on travel cancellations >

UKHospitality members are able to call the Legal Helpline for free to discuss any queries they may have 0870 043 4071. Members will require their UKH membership number. IF you do not have this, please contact the team.


Laundries advice


Stronger together - Your laundry, safe in our hands pledge brochure and marketing materials are available here


Advice from licencee specialists

TLT has provided Coronavirus considerations for premises licence holders, which can be found here >


Hospitality industry advice

Scottish Enterprise Helpline >

Hospitality industry guidance from UKH >

Yapster COVID-19 Manager microsite >   To access the site please, click here for the password > 

UKH hosted a webinar on the Coronavirus (16 March 2020). A video is available to view here > 

UKH hosted a webinar on the Coronavirus (27 March 2020) A video is available to view here >


To offer further support through the coronavirus pandemic we are working with industry partners to offer services and initiatives to help members through this time of uncertainty, to ensure that we are in the best shape possible to bounce back post COVID-19.

Our support includes helping furloughed staff, guidance, upskilling and service offers. Take a look and see how we can further help you through this extraordinary situation.









Business Partners