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Up to date Coronavirus information for hospitality businesses




Member only newsletter: UKH has been closely monitoring Coronavirus developments and is keeping members informed through updates, advice and guidance via our weekly member newsletter

COVID Daily Update: UKH is also providing those who opt-in with a daily update as things develop. Those who wish to receive this daily update  can sign up here.


UKH Guidance

UPDATED 3 APRIL 2020 UKH detailed guidance and Frequently Asked Questions on the Coronavirus Job Retention Scheme >

UKH guidance on support the Government has made available to individuals >

UKH guidance on Government announcement on employment support and business closures >

UPDATED 25 MARCH  UKH interim guidance on business continuity >

UPDATED 31 MARCH  UKH advice for the hospitality industry >


Members of UKH have access to a free legal helpline, 0870 043 4071. If you do not know your membership number, please email the team. 

Supporting the industry

NEW UKH together with Scottish Licensed Trade Association, Scottish Retail Consortium and Scottish Tourism Alliance have sent a joint letter to Kate Forbes, Cabinet Secretary for Finance, Scottish Government, asking for clarity on the £25,000 grants to help support hospitality businesses. Click here to view the letter >

In a letter to the Prime Minister, UKH and over 200 CEOs from across the UK’s hospitality industry have called on the Government to provide immediate support for businesses. Click here to view the letter >

UKH is in regular contact with the Government to get the answers on a number of issues. If you have any specific queries or that you would like us to take to Government,  please get in touch.


The UK Government is advising anyone who has travelled, or returned, to the UK form the affected areas since 19 February to immediately call NHS111 to inform them of your recent travel to the area and stay indoors and avoid contact with other people even if you do not have symptoms.

Government Action Plan >

Government response >


Letter from Minister Hall to caravan and park home owners (27 March 2020)>

Rules on carrying over annual leave to be relaxed to support key industries during COVID-19 (27 March 2020) >

Chancellor gives support to millions of self-employed individuals (27 March 2020) >

Police given new powers and support to respond to Coronavirus (26 March 2020) >

PM statement on coronavirus: (25 March 2020) >

Business support to launch from (23 March 2020) >

Government to grant permission for pubs and restaurants to operate as takeaways as part of coronavirus response (17 March 2020) >

Chancellor announces additional support to protect businesses (17 March 2020) >

PM statement on Coronavirus (16 March 2020) >


Government advice


NEW Claim for wage costs through the Coronavirus Job Retention Scheme >

NEW Claim a grant through the coronavirus (COVID-19) Self-employment Income Support Scheme >

Coronavirus support for employees, benefit claimants and businesses >

NEW Guidance for staff in the transport sector >

NEW George Eustice, has sent a public letter to those working in the food supply chain, including take away and delivery, recognising them as key worker and can be provided as proof if challenged why they are at work or travelling to work


COVID-19 advice for accommodation providers >


Food Service

Guidance for food businesses on coronavirus (COVID-19) > 

FSA guidance to assist food businesses, developed with Defra >


COVID-19 essential travel guidance >


Business continuity 

Closing certain businesses and venues

Guidance: Further businesses and premises to close (including revised guidance that specifically states that places providing takeaway and delivery food can continue doing so) >

Letter from the Minister for Local Government and Homelessness, Luke Hall, to hotel chief executives regarding the exemption for hotels, hostels and B&Bs to open so as to offer accommodation to support key workers and vulnerable people.

Government advice for employers and businesses >


Hygiene and public health 

Government advice for non clinical and public settings >

Government advice for the public >

Public information campaign on handwashing >

Guidance for households with possible coronavirus infection  / home isolation (‘stay at home’) >

Social distancing and for vulnerable people >

FAQs from the NHS >

What you can do to protect against infection, advice form IFH >


Financial support

COVID-19: support for businesses >

There is a BEIS Business Support Helpline for any queries: 0300 456 3565. For further information and guidance for employees, employers and businesses, please click here.  
There is also a dedicated page with information on business support, and a twitter account.


Business Rates 



For those who are unable to pay due to Coronavirus, HMRC will discuss your specific circumstances to explore:
  • agreeing an instalment arrangement
  • suspending debt collection proceedings
  • cancelling penalties and interest where you have administrative difficulties contacting or paying HMRC immediately

The helpline number is 0800 0159 559 - and is an addition to other HMRC phone contact numbers. Opening hours are Monday to Friday 8am to 8pm, and Saturday 8am to 4pm. The helpline will not be available on Bank Holidays.



Grant funding scheme payable direct to business rate payers in hospitality premises with a rateable value of £15-51k (a £25k grant will be issued in April) >


Business Interruption Loan Scheme



Employer advice

Acas’ practical information on coronavirus is reviewed daily to give access to the most recent updates and common-sense advice. It contains detailed info on social distancing and vulnerable workers, updates on working from home, school closures, mental health, lay-offs and short-time working, as well as advice for employers who have to close workplaces temporarily.

Acas live Twitter Q&A session  - every Friday 10.30am. You can see last week’s live Q&A here. Send your questions in advance to @acasorguk #AskAcas.

Acas webinar for employers - Multiple dates are available. Register here to attend

Q&A for employers on managing their workforce from Freeths >

UKH and Boyes Turner advice for Employers >



Trading through Covid-19: key issues for directors from Freeths >

Statement by London Property Alliance on COVID-19 outbreak >

Energy Saving Closedown Guide For Pubs & Restaurants closing for prolonged periods > 

Crime prevention tips from Metropolitan Police Business Crime Hub >


Contracts advice

Boyes Turner briefing note on travel cancellations >

UKHospitality members are able to call the Legal Helpline for free to discuss any queries they may have 0870 043 4071. Members will require their UKH membership number. IF you do not have this, please contact the team.


Laundries advice

Guidance on how to manage linen in hotels from UKH and the Textile Services Association > Updated (06 March 2020) 


Advice from licencee specialists

TLT has provided Coronavirus considerations for premises licence holders, which can be found here >


Hospitality industry advice

Scottish Enterprise Helpline >

Hospitality industry guidance from UKH >

Yapster COVID-19 Manager microsite > To access the site please, click here for the password > 

UKH hosted a webinar on the Coronavirus (16 March 2020). A video is available to view here > 

UKH hosted a webinar on the Coronavirus (27 March 2020) A video is available to view here >



The Government is collating a central booking system for hotels willing to take NHS staff and other key workers. To offer support, please let us know.

UKHospitality is working with industry suppliers and Government to help redeploy industry talent, to register your interest, please email Richard Clifford.

A petition calling for government action, is being circulated. This can be accessed here >

Government is asking for anyone wanting to offer Goods and Services Assistance, to fill out this survey.

VisitBritain/VisitEngland has modified and reopened their tracker survey, they will be conducting it regularly to monitor the impact on all aspects of the UK tourism industry.  The results will provide impact data to brief Ministers, the Government and COBR to help support the industry through these challenging times. Please circulate the survey to your members. The survey will close 17.00 Monday 30 March


Business Partners