UKH SUPPORT SERVICES
To offer further support through the coronavirus pandemic we are working with industry partners to offer services and initiatives to help members through this time of uncertainty, to ensure that we are in the best shape possible to bounce
Our support includes helping furloughed staff, guidance, upskilling, and service offers. Take a look and see how we can further help you through this extraordinary situation.
Redeployment of industry staff
It is imperative that we protect and maintain our staff to ensure that they are willing and able to pick up the reigns and be back on the job once the COVID-19 subsides. Therefore, we are partnering with Caterer.com and also, supporting HospitalityUnite
to redeploy hospitality staff.
A jobs hub that curates job roles that are likely to match the skills of hospitality workers, so that people who want to continue work during the COVID-19 crisis are able to do so.
To apply for jobs
A free jobs portal to help hospitality staff displaced as a result of COVID-19 to find temporary employment. The portal connects hospitality staff with businesses in other sectors who are desperately in need of extra staff.
Available jobs for hospitality staff
How to help your employees
Also, Harri have partnered with Mind and Upskill People to provide free mental wellbeing tools for employers and employees to help them through this challenging time.
Mental Wellbeing Support Courses
We have partnered with CPL Learning to launch an online training platform for hospitality staff.
Our online learning platform that provides access to learning, wellbeing and personal development resources for furloughed employees. Users will be able to access a library of knowledge and keep a record of their achievements online. With over 4,000 registered users, from over 2,400 business, the platform is helping hospitality staff further careers.
Courses on the platform include; coffee skills, conflict management, personal resilience beer styles and more. Plus, a library of valuable information. The most recent addition to our resources includes a series of podcasts developed by nowpause. The initiative focuses on staying positive, relaxation and living less stressfully.
HIT Training - Training on the Principles of Infection Control and Safe Working
Keeping customers and workforce safe is going to be a top priority during and after the COVID-19 pandemic. To support, HIT Training are offering hospitality businesses one complimentary place on their new comprehensive training course- 'Principles of Infection Control and Safe Working'. The four-hour tutor-led online course will provide front-line employees with a solid, working foundation to control and prevent the spread of infection in the workplace.
The course will give learners the skills to understand the chain of infection and how to break it, methods of protecting themselves and others (including customers) against infection, correct use of personal protective equipment (PPE), and how to implement infection prevention and control procedures safely.
For more information or to book your place visit HIT Training or contact email@example.com
HIT Training have also produced an e-guide on infection control and safe working. The guide covers key areas such as maintaining good hygiene and clinical cleaning practices to break the chain of infection, supporting employees and keeping your servers and customers safe.
Download guide >
WorldHost 2020 is an e-learning programme to help keep customers and colleagues safe beyond the COVID-19 outbreak. The programme focuses on three key aspects; the working environment, people's behavioural changes, health and safety, and hygiene.
Some of the topics covered include;
- Personal Protective Equipment in a customer-facing role
- Maintaining good personal hygiene
- Adapting the interior environment
- Taking payments
For more information visit WorldHost 2020
Risk assessment toolkit
RHE Global, e-learning platform, have launched a COVID-19: Business Reopening Risk Assessment Toolkit. The online course explains how to carry out a COVID-19 risk assessment. Referencing government guidelines, users are taken through a step-by-step process of how to put into place control measures to keep staff, visitors and customer safe. The course duration is 1 hour and is aimed at those with health and safety responsibilities in business of all types and sizes.
The course include:
- Set of downloadable templates and signs
- Practical guidance document
- CPD certificate
To book your place click HERE. For more information or questions contact firstname.lastname@example.org
Track and Trace solutions
ServeSafely solutions to help hotels, restaurants and pubs to reopen safely.
The service includes:
- Mobile order and pay at the table
- Personal service at a safe distance via mobile video and text chat
- Additional features to maximise revenues with social distance restrictions
- Easily offer a Takeaway Service
- Get started quickly (discounted rates for UKH members)
- Reopening offer just £25 per week
- Secure and GDPR compliant recording of customer sign-in details
Download free guide>
A free, easy, contactless way for guests to check-in, order, pay, and review:
- Check-in for contact tracing through Yumpingo or your partner
- Quick links to let guests order and pay through your app
- Live guest reviews, with responses feeding in the We Hear You campaign
- Only 5 minutes to set up
For more information visit YUMPINGO or contact Rob at email@example.com or Chris firstname.lastname@example.org
To help operators reopen, Airship has launched Trck.to. The Track and Trace system allows venues to keep a temporary record of customers and visitors. The system is created in-line with Government guidelines as well as giving operators the opportunity to collect valuable data.
For more information visit AIRSHIP or email email@example.com
Wireless Social, has partnered with Purple AI to deliver data capture solution through guest Wi-Fi login. The solution will ask guests to login when they first visit a venue, then deliver a unique code to confirm their successful registration. All ongoing track and trace enquiries will then be handled by Wireless Social.
The solution includes:
- Likely increase in marketing data collection due to the increased number of customers logging on to Wi-Fi
- Compatability with single-site and multi-site locations
- Seamless solution to the COVID guidelines
- Fully legislation compliant - data and privacy
- Wireless Social will handle all NHS queries for data
For existing customers, this is added to your current service for free. For new customers, you get the first 3 months free of a 12-month contract.
If you would like to sign up or have any questions, please contact firstname.lastname@example.org
InkPass provides a safe, easy, and secure way for all venues to record their guests' details and be totally confident the data on their guests is secure.
To use InkPass guests must follow a one-time registration process and then check-in. Once checked in, the user will have a pass that is displayed on their phone which is easy for any staff member to see.
After a 30-day free trial, it is £10 per month with no minimum contract.
To register visit InkPass.
Bums on Seats, outsource sales agency, have created a free S.R.O.P (Sales Re-Opening Plan) guide to help operators prepare, activate, and deliver those all-important prebooked sales.
Email email@example.com for the free S.R.O.P guide
OrderPay app provides the customer with a seamless ordering and payment experience with no web browsing, location or table number entry required
- Order ahead/ Click and Collect
- Order and pay at a table
- Order to home (delivery)
- Table reservations
- Tap and go payment
- Customer feedback
UKH members can sign up today and join a sector-wide profit-sharing coalition that gives 30% of profits back to partners and also benefit from OrdePay's £5m marketing and promotional fund.
For further details or to sign up visit the OrderPay website.
RHE Global have launched their COVID-19: Business Re-opening Risk Assessment toolkit. The online course explains how to carry out a COVID-19 risk assessment. Referencing government guidelines, users are taken through a step-by-step process of how to put into place control measures to keep staff, visitors and customers safe. The course duration is 1 hour and is aimed at those with health and safety responsibilities in businesses of all types and sizes.
The course includes:
- Set of downloadable templates and signs
- Practical guidance document
- CPD certificate
To book your place click HERE.
For more information or questions contact firstname.lastname@example.org
Fourth have partnered with Ten Kites to launch an enhanced electronic menu publishing solution. The tool enables operators to cost-effectively publish changes to their menu, responding to customer demand quickly and efficiently.
This is available at no additional cost to Fourth Inventory customers.
To find out more click HERE.
Britvic has launched a comprehensive guide, including video instructions on restarting your dispense kit, via its Sensational Drinks platform.
The guide designed to make sure operators can restart dispense kits without a technician.
Printvision (UK) Ltd are supporting the industry by offering members a discount on their comprehensive COVID-19 essentials products, which includes;
- acrylic sneeze screens
- feather flags
- PVC banners
- social distancing floor stickers and floor tape
- hand sanitiser stations and dispense
They are offering 10% discount across their full range. Use the promo code: UKH10 when placing your order.
For queries contact 0116 2666 227 or email@example.com
Atlacarte are helping venues adapt to the new reality by offering a complete order-to-table solution. Feature of the app include:
- order timeline
- online smart menus
- tab option
- contactless payments
- and many more
They're offering their plans at a reduced rate of 1% till the end of the year (basic plan is 5%).
The offer also includes:
- no contracts
- no set-up fees
- free account creation
- no maintenance upkeep
- free online demo and consultancy on social distancing
For further details or to sign up email firstname.lastname@example.org or visit Atlacarte.
Bidfood have launched a new guide to support hotels.
The guide offers more detail on their ten-point process to help review how businesses will operate differently in the coming months once they reopen.
The new guide include:
- ideas on how to make your hotel that 'safe space'
- social distancing and hygiene products for your hotel
- single product solutions to help you operate efficiently and manage costs
- marketing best practice hints and tips
Back to business guide - Hotels>
Harrison are providing hospitality business short term assistance in reconfiguring their F&B spaces to comply with social distancing measures, whilst retaining some sense of ambience and personality.
They are offering a hall or full-day service at a competitive price. Harrison will visit the venue, make recommendations, and then have various items priced through their network of suppliers to help minimise any cash outlay. Ensuring that restaurants can easily revert to their former layout and any short term measures can be reused or recycled.
Harrison- A bitesize service>
For more details email Harrison or call 077 9987 1819
Fourth have announced the launch of their new health survey app. The app enables operators to efficiently track the health of their employees to ensure all measures are taken to safely staff their sites when hospitality reopens.
The features include: asking employees a series of questions, in-line with NHS and Government guidelines, on their current health so that managers can establish if staff are fit to work ahead of their shift. It also flags any employees who are experiencing COVID-19 related symptoms.
For more information visit Fourth.
To support employed of furloughed staff, Alpha Rewards can assist you and your staff with exclusive access to their rewards platform.
The platform includes over 6,500 discounts and offers on everyday necessities and a dedicated wellbeing section.
The wellbeing section gives employees access to guidance on a wide range of work and personal issues including financial issues.
Utilising their match funding initiative Alpha Rewards can provide your staff with £2,500 worth of savings a year from as little as £1 per person per month.
For more details email info@alpha-solutions or call 0800 042 0279
Bidfood are working to help hospitality businesses to plan for reopening and the future beyond the pandemic. They have developed a ten-point process to help review how businesses will operate differently in the coming months
The guides include:
- new menu solutions
- product suggestions
- advice on social distancing and hygiene
Back to business - Hotels
Back to business - Pubs
Back to business - Coffee shops
Back to business - Outlets
Harri have launched a COVID-19 Employee Health Check Platform, for when restaurants begin to open, the first integrated response to efficiently survey an employee's health symptoms.
Record of completed health checks are easily reportable for the business to view and print in real-time. The features include:
- Interactive COVID-19 health and wellbeing questionnaire for managers to administrate
- Ability to digitally log employee's temperature before shift
- Reporting capabilities and print-ready templates for us on-site
For more details email email@example.com
Crave launches TakeawayToday to help restaurants, pubs and cafes serve takeaway safely and efficiently.
They are offering UKH members free set-up (worth £400).
No long-term commitments.
The platform allows customers to order and pay via mobile, web and Facebook.
To sign up contact Crave.
DesignMyNight, part of Access Hospitality, has launched a new platform called DeliverMyNight to support operators switching to providing a takeaway service during the lockdown.
DeliverMyNight allows operators to offer deliverable food and drink for free through the platform.
To sign up email firstname.lastname@example.org
Diageo are collaborating with industry experts to deliver their Diageo Bar Academy.
Free online masterclass to upskill hospitality staff.
Diageo Bar Academy>
Wagestream helps employees access wages as they're earned.
A Furloughed Staff Payment Solution to allow furloughed staff to instant access to up to 50% of furloughed income. The payment solution can be implemented in 24 hours.
Sector Associates are independent insurance brakes. They can complete a review of how your insurance costs can be reduced whilst maintaining key cover during business closure.
Insurance cover for COVID-19 available until May 1st, 2020.
Business Interruption cover following closure due to the virus being identified at the premises.
Up to £50,000 per location.
Cover lasting 12 months
Free review of current insurance policy including Business Interruption cover.
Advice on how to reduce your insurance cost while keeping key cover.
Contact Sector Associates or call 01845 527 428 for more details.
Hastee is an employee benefit that enables worked to receive a portion of their earned pay immediately.
All fees removed for existing clients and 3 months free for new clients.
Visit the Hastee website.
Providing technology and software support to operators.
Access Hospitality has curated a guide for hospitality operators to help with the planning process for eventually reopening.
A delivery/ click and collect platform set up within 48 hours. first 2 months free of charge.
Guide to getting operational>
Don't forget to check our dedicated COVID-19 page for up to date coronavirus information for hospitality businesses.