Summer Conference 2025

Past event

  • Wednesday 11th June, 2025
  • 11:00 - 19:30
  • Hilton London Bankside 2-8 Great Suffolk St, London, SE1 0UG

Serving Britain: the hospitality of tomorrow

  • Join us before our summer conference kicks off to enjoy a coffee and brunch, and the opportunity to network with industry leaders across hospitality.

  • Steve Cassidy, MD of Hilton in the UK and Ireland and Chair of UKHospitality, welcomes guests to our summer conference and reflects on the previous 12 months.

  • After a year of political change, Kate Nicholls, Chief Executive of UKHospitality, updates delegates on the work of UKHospitality in the past 12 months, looks at how we’re changing the narrative about the sector with our work on social productivity and sets the scene for what tomorrow’s market will look like for operators.

  • The business world has faced significant challenges over the past year, with an increasing tax burden, new regulation and global uncertainty.

    We’ll be joined by a leading business personality to share with us their insight into the current state of politics in the UK and across the globe. How is the UK reacting, what does that mean for businesses and how do sectors like hospitality react?

  • Hear from a leading brand strategist on how the biggest brands in hospitality, retail and entertainment are changing to meet tomorrow’s consumer – and how your own business can learn the same lessons

  • In this session, Sona’s Ben Dixon unpacks what true AI really means for hospitality, beyond the buzzwords and headlines. He’ll explore where AI is already creating impact, such as through customer service chatbots, personalised recommendations and dynamic menu pricing. Ben will also uncover why the future belongs to operators who embrace the new and incoming, true ‘agentic’ AI – to help better-engaged teams to drive revenue performance, profitability and guest happiness.

  • With growth the word on everyone’s lips, hospitality can be the driving force to deliver both economic and social growth in the UK. We hear from leading operators currently on their own growth journey, who will share with us their experiences and what they hope to achieve from expansion and investment.

  • 14:10 Break

  • Jeremy King’s restaurants have defined the London dining scene for 40 years. Hear about Jeremy’s career, how his new restaurants are reshaping dining again and what lessons he has to share for the next generation.

  • We need a new way to think about growth, and socially productive growth is the way forward. It not only encompasses hospitality’s economic contribution, but also its ability to support our communities, employment and social mobility.

    Our panel brings together industry leaders to talk about what they’re doing within their businesses to embody social productivity.

  • Can we expect the UK economy to remain vulnerable to shocks or is it turning a corner? One of the leading economists from Barclays Bank joins us to set out what businesses can expect from the economy and what opportunities may lie ahead. As well as the big picture, delegates will hear insights from Barclays on what commercial lessons there are for hospitality businesses.

  • With 30 years of experience operating at the highest level of business and politics, Lord Johnson of Lainston CBE joins us to give his expert insight into the current political environment.

  • Working with influencers is commonplace in brand marketing, but have consumers switched off when it comes to this kind of content? Maray Restaurants, part of QVO Hospitality, has shifted its focus to ‘offline’ influencers that hold real and authentic power to drive new and repeat customers to its venues. Maray join us to outline their approach, what they’re doing differently, and share the success they’ve seen.

  • Being digital-first is a no-brainer for hospitality businesses, but how can it help to deliver growth and drive sales? In today's economic climate, every penny spent has to be justified, so how does digital transformation deliver return on investment?

    Chester Zoo, in collaboration with Sky, has led an extensive digital project across customer experience and back-of-house operations to inform their decision-making to be even more guest-centric, drive sales, improve their decision making and accelerate the business forward. Dom Strange from Chester Zoo joins us to explain how they did it.

  • Jason Atherton is a stalwart in the restaurant industry with a long and prolific career. He will be joining us to discuss his journey and the opportunities the sector offers.

  • An opportunity to network with delegates and speakers from across the industry while enjoying some delicious summer drinks!

Our amazing speakers

Thank you to our official partners

Check out the highlights from last year's conference