Nov 11
Tuesday 11th November 15:30 - 19:30
Glasgow Grosvenor Hotel
The next UKHospitality Scotland members event will take place on Tuesday 11 November at the Glasgow Grosvenor Hotel in the heart of Glasgow’s bustling West End.
Building on last year’s tech and AI seminar, the event will bring together tech experts and practitioners to offer a lively and informative update on trends in this crucial area. Join the seminar to stay up to date!
The evening will finish with networking drinks and canapes, giving guests the opportunity to catch-up with members and business partners. MSPs will also be invited to join for drinks.
When
Tuesday, 11th November, 2025
Where
Glasgow Grosvenor Hotel
1-9 Grosvenor Terrace
Glasgow
G12 0TB
Contact
Hannah Adlam
[email protected]
Agenda
Leon Thompson, Executive Director, UKHospitality Scotland
A look at the latest tech trends and how they are transforming service, operations and driving growth in our businesses.
Joshua Ryan-Saha, Traveltech, Tourism and Festivals, Edinburgh Futures Institute
Darren Dalrymple, Head of Consumer Technology, Create Future
A look at consumer views on tech in hospitality
Reuben Pullen, Senior Insight Consultant, CGA
Hear from three operators as they discuss the pitfalls and challenges of AI and tech alongside the triumphs and performance gains
James Urquhart, Operations Director, Glendola Leisure; Anna Wadcock, General Manager, Maldron Hotels; invite Darren Dalrymple, Head of Consumer Technology, Create Future Chaired by Josh Ryan-Saha
Leon Thompson, Executive Director, UKHospitality Scotland
Thank you to our speakers
Anna Wadcock
General Manager, Maldron Hotel Newcastle

Anna Wadcock
General Manager, Maldron Hotel Newcastle
Anna Wadcock is a passionate hotelier with over 25 years of experience leading four-star properties across the UK. As General Manager of Maldron Hotel Newcastle and Co-Chair of the North East Hotel Association since 2022, she plays a key role in developing the region’s hospitality skills agenda. Under her leadership, Maldron Newcastle became the first UK hotel to introduce the fully autonomous W3 ButlerBot room service robot, showcasing her commitment to innovation, inclusivity, and sustainability.
Darren Dalrymple
Head of Consumer Technology, CreateFuture

Darren Dalrymple
Head of Consumer Technology, CreateFuture
Darren is Head of Consumer Technology at CreateFuture, a leading 500-person UK digital consultancy. With over 15 years’ experience, he’s worked hands-on with global brands including Skyscanner, MoneySavingExpert and Heineken to help them realise their ambitions through technology and digital innovation. A passionate advocate for AI, Darren focuses on identifying and implementing AI opportunities that deliver real impact.
Joshua Ryan-Saha
Director of Tourism, Travel and Festivals, Edinburgh Futures Institute, University of Edinburgh

Joshua Ryan-Saha
Director of Tourism, Travel and Festivals, Edinburgh Futures Institute, University of Edinburgh
Joshua Ryan-Saha is Director of Tourism, Travel and Festivals at the Edinburgh Futures Institute, University of Edinburgh. He established Traveltech for Scotland, supporting over £20m in inward investment to the sector. He advises industry leadership on data, AI, and technology transformation. Globally, he delivers AI and innovation workshops, advising destinations and professionals, including the AI for Opener for Destinations programme, American Hotel and Lodging Association and traveltech investors. His prior experience includes leading data science initiatives and leading innovation programmes like the Longitude Prize at Nesta, which featured on BBC Horizon’s Anniversary episode. Earlier in his career, he managed constitutional reform and reconciliation projects internationally with organisations including UNICEF.
Reuben Pullan
Senior Insight Consultant, CGA by NIQ

Reuben Pullan
Senior Insight Consultant, CGA by NIQ
As Senior Insight Consultant at CGA by NIQ, Reuben is tasked with keeping a finger on the pulse of Great Britain’s hospitality market. In such a dynamic environment, and with a wealth of data available, monitoring developments in the sector is a full-time job. Reuben supports the sector’s leading operators, suppliers, and trade associations, with the insights they need to see the industry operating at its full potential.
Thank you to our sponsors



