Senedd (Welsh Parliament), Cardiff, Wales
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Next Welsh Government must properly reform business rates

The broken business rates system continues to punish hospitality and must be fixed by the next Welsh Government, UKHospitality Cymru has said.

Ahead of the Welsh elections in May, UKHospitality Cymru has set out its six key policy priorities in a new report – ‘Serving Wales: a manifesto for growth’.

Our asks

Serving Wales

Its priority ask is proper reform of business rates, with a permanently lower multiplier for hospitality and leisure, funded by rebalancing the burden to reflect the rise of the online economy.

It is also calling for the next Welsh Government to immediately revisit the business rates support available for the current financial year.

Its recommendations in full are:

  1. 1

    Business rates

    Reform business rates with a permanently lower multiplier and improved valuation methodology, to protect our high streets and community infrastructure.

  2. 2

    Workforce

    To attract and retain talent, upskilling those who work for us and raising the status of hospitality as a career in Wales.

  3. 3

    Green investment

    To support green investment in the sector and revisit sustainability policy from an industry perspective.

  4. 4

    Infrastructure

    To seek infrastructural and connectivity improvements unlocking growth across all parts of Wales.

  5. 5

    Review

    To promote a Tourism and Hospitality Governmental Review leading to a new deal for the visitor economy and produce closer and greater interactive involvement from our industry in decision-making over its future.

  6. 6

    Regulation

    To address current and emerging policy pressures to ensure regulation supports, rather than constrains, sustainable growth.

The report also highlights the growth potential of hospitality. It shows that, with the right economic conditions, the sector can create an additional 17,000 jobs and add £520 million to the Welsh economy by 2031.

Serving Wales: a manifesto for growth

Our report ahead of the Welsh elections sets out of key policy priorities for the next Welsh Government.

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David Chapman, Executive Director of UKHospitality Cymru, speaks at the launch of Serving Wales.

David Chapman, Executive Director of UKHospitality Cymru, said: “Hospitality is at the heart of Welsh life and the foundation of our local economies, communities and culture.

“It’s a sector with huge potential to grow that the next Welsh Government should be incentivising. That needs to begin with full reform of the broken business rates system. The current tweaks are nothing more than tinkering around the edges and have left hospitality paying even more.

“Proper reform that rebalances the system in favour of hospitality and leisure is the easiest way to unlock investment, drive economic growth and regenerate Welsh high streets.

“The next Welsh Government should seize this opportunity to put hospitality, leisure and tourism at the heart of Welsh economic and social policy. As well as working with the sector directly, the Government should engage with the entire farm-to-fork supply chain to lift our communities, high streets and visitor economy.

“Connectivity is vital. A place-based approach to transport infrastructure is essential. Improved train routes with increased capacity and a less congested M4 corridor would be huge for the Welsh economy.

“Hospitality businesses want to work in close partnership with the next Welsh Government. I would urge all parties to commit to our recommendations and working with us to implement them, for the benefit of Wales.”

David Sheen, Public Affairs Director, UKHospitality; Gerallt Jones, Partner and Head of Hospitality and Leisure at Hugh James; David Chapman, Executive Director, UKHospitality Cymru

The report was launched today at Hugh James’ Headquarters in Cardiff.

Gerallt Jones, Partner and Head of Hospitality and Leisure at Hugh James, said: “At Hugh James, we work with hospitality businesses across Wales and beyond, and see firsthand both the resilience of the sector and the pressures it continues to navigate.

“Serving Wales sets out an ambitious and practical vision for a stronger, healthier hospitality sector in Wales.

“As members of UKHospitality, we value the role the organisation plays in representing the sector’s interests and engaging constructively with government, and we were pleased to host today’s discussion ahead of the forthcoming Senedd elections.”