Fast track the retraining of housekeeping, food and beverage, and laundry teams

In 2021 the average turnover rate in the hospitality industry was 84.9% compared to the US national rate of 47.2% overall.¹ With such high employee turnover challenges arise for companies that leave them looking for new ways to reduce any unnecessary onboarding costs and avoid any impacts that can affect their guest’s experience as a result.

One of the most noticeable gaps with turnover is the knowledge of a position’s role and responsibilities that help focus an employee’s attention to issues that have the biggest effect on a guest’s experience. This reduction in the employee’s knowledge base can have damaging effects on the overall team morale, burdening the remaining staff who try to pick up slack and can even interfere with customer service. Furthermore, protection of hotels’ assets comes to mind, as staff are unaware of incorrect use of products and can therefore unwillingly damage floors, countertops or bathroom surfaces.

Efficient sustainable housekeeping starts with your team knowing how to clean and use the provided products in the most efficient way.

Having the advantages of a full-time cleaning staff and industrial-strength products to remain consistently clean will do you no good if your staff isn’t trained on how to use them. Now try factoring in variables such as high foot traffic and unpredictable weather to make it even more challenging for hotels to look, feel and smell their best for every guest.

Intuitive OnDemand Style Training

By making knowledge easily available in an Intuitive OnDemand style online app, the (re)training of teams becomes much more available. Our partnership with Typsy.com makes this happen: a simple, yet full featured system that focuses on training and certifying all your employees based on their Job role.

How does it work?

Assigning courses to specific job roles, ensuring compliance within the full team and training any new hires easily then is at your fingertips. These courses were developed by Diversey experts and benchmarked on 4 & 5 star properties where we uncovered significant improvements in guest experience and even cost savings. And it’s not only the courses on cleaning & hygiene that will bring benefits: there’s a list of knowledge by department available within the same license.