Hospitality businesses fail to maximise employee benefits

Growth Partners PLC partnered with research consultancy KAM to reveal the use and awareness of employee engagement services within the hospitality sector and understand to what extent employees are more likely to remain in a role because of them.

The study involved 500 employees within the hospitality sector as well as eight hospitality bosses. The findings clearly highlight how employers in the hospitality sector are missing a trick in effectively communicating the employee benefits they offer as part of their retention strategies.

Unsurprisingly, there is a demand for certain employee engagement services and even an expectation from employees. And the availability of such services increases the extent to which they are likely to remain in a role: 75% say that offering employee engagement services makes the business a more attractive place to work and three in four hospitality employees said they were happier in their role because of employee engagement services.  In fact, offering certain benefits can have the power to encourage employees to switch jobs: 83% said their company offering a specific health and wellbeing benefit contributed to them deciding to switch jobs.

But despite high numbers of hospitality employers offering employee engagement services, the research found that many employees find them difficult to understand and access: 72% said they would use employee engagement services more if they were easier to access. The majority would find it easier if they were all accessible in one place, like an app (82%.)