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Six benefits of best practice compliance training in hospitality

Venners

Best practice compliance training is the education and implementation of both generic and company specific hospitality standards and ideals. It is about immersing your teams into learning why certain processes and procedures keep your business performing at its optimum.

Compliance training is essential to the growth and development of any hospitality business. It is also key to running a business in a tight and profitable manner. It should therefore be one of the core principles guiding any business as it evolves.

Here are five key reasons to introduce best practice compliance training in your business:

  1. 1

    Practical skills development

    Best practice compliance training directly delivers tangible on-the-ground improvements. Due to the practical nature of the topic, which aims to ingrain and polish procedures and processes, a business can expect staff to adopt new and better skills for working.

  2. 2

    Career progression

    A common misconception amongst hospitality staff is that there is a lack of progression available in the industry. Compliance training expands staff skillsets, gives them a new challenge to perform better, and inspires a fresh drive for career progression.

    Professional growth keeps staff happy and motivated. Richard Branson once said, “Train people well enough so they can leave, treat them well enough, so they don’t want to.” Investing in staff through compliance training is a win-win for everyone. It enables businesses to run operations more efficiently and keeps staff happy and thriving.

  3. 3

    Enhanced company reputation

    Staff who are trained to adhere to best practice procedures through compliance training are always going to deliver a better quality of service. From this, businesses can expect happier customers who are more likely to return again, recommend the business to others, and spend more money during their visit.

  4. 4

    Increased revenue

    Beyond the increased revenue that can be expected from improved customer service, compliance training can also increase revenue in other ways.

    From an operational perspective it will help staff learn new tricks for running things more efficiently. It will also help them implement better controls, which in turn will reduce unnecessary losses. Lastly, it will enable staff to utilise sales opportunities through techniques such as upselling.

  5. 5

    Robust governance

    If compliance training has been delivered, the business can effectively prove that it has done everything in its power to ensure that best practices are followed. If staff are then found not to be delivering the expected standards, they can be held accountable and be corrected should that be needed. It is about setting clear standards and delegating an acceptable level of responsibility to each individual staff member.

  6. 6

    Staying on trend

    The hospitality industry will always need to stay current and adapt to changes in customer behaviours. With that comes regular changes in best practice procedures. At the same time it is crucial for businesses to be progressive in order to maintain its competitive advantage.

If a business invests in compliance training they can be safe in the knowledge that their teams are well versed in the latest best practices, standards and expectations.

Best practice compliance training is about achieving operational excellence by improving standards, whilst at the same time introducing operational risk resilience through effective controls. It is about knowing what the balance is between delivering standardised service and taking a flexible approach to get the best on-the-ground results. It is also about learning from other businesses, knowing what you’re competing with, and ensuring a level of compliance that is line with the rest of the industry.